1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of ReplyTapAI, including our websites, dashboards, APIs, communications, and related services (collectively, the "Service"). By creating an account, connecting an integration, or otherwise using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you are authorized to bind that organization.
2. Description of Service
ReplyTapAIis software that helps businesses monitor and manage location data, reviews, replies, posts, media, notifications, analytics, templates, and automation workflows. Some features depend on third-party platforms (including Google and payment providers). Your use of third-party integrations is also subject to those providers' terms and policies.
3. Your Account and Responsibilities
You agree to the following account and use obligations:
- Provide accurate information, keep account details current, and promptly notify us of unauthorized use.
- Maintain credential security, use strong authentication practices, and control user access within your organization.
- Use the Service only for lawful business purposes and in compliance with applicable laws and third-party platform terms.
- Do not misuse, reverse engineer (except where prohibited by law), disrupt, scrape without authorization, or attempt unauthorized access to the Service.
4. Acceptable Use
You may not use the Service to send unlawful content, harassment, spam, deceptive communications, malware, or content that violates intellectual property, privacy, publicity, consumer protection, or other rights. You may not use outputs (including AI-generated suggestions) in a misleading, fraudulent, discriminatory, or harmful way. We may investigate violations and suspend or terminate access as needed to protect users, third parties, or the Service.
5. Intellectual Property
The Service, including software, design, branding, and related content, is owned by ReplyTapAI or its licensors and protected by applicable law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business operations. You retain ownership of your content and data, and you grant us the rights needed to host, process, transmit, and display that data solely to operate and improve the Service.
6. Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We are not responsible for third-party products, platform outages, policy changes, API limitations, or your business decisions made using analytics, alerts, or generated content.
7. Limitation of Liability
To the maximum extent permitted by law, ReplyTapAI and its affiliates, officers, employees, and partners are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business interruption. Our aggregate liability for all claims arising out of or related to the Service will not exceed the amounts paid by you for the Service during the twelve (12) months before the claim, unless applicable law requires otherwise.
8. Changes
We may modify the Service, features, plans, prices, or these Terms at any time. When we make material changes, we will post an updated version and update the "Last updated" date. Unless otherwise stated, changes become effective when posted. Continued use after the effective date means you accept the revised Terms.
9. Contact
For questions about these Terms, billing, legal notices, or data processing terms, contact us using the support/contact details provided in the app or on our website. Additional product-specific terms, order forms, or negotiated agreements (if any) control over conflicting provisions in these Terms for the covered subject matter.