1. Introduction
ReplyTapAI("ReplyTapAI", "we", "our", or "us") provides software for managing Google Business Profile locations, reviews, posts, media, automations, and team workflows. This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and what rights you may have. By using the Service, you acknowledge this Privacy Policy.
2. Information We Collect
Depending on how you use the Service, we may collect:
- Account and organization data — name, email, profile image, authentication identifiers, organization membership, role, permissions, billing profile details, and communication preferences.
- Connected platform data (including Google) — Google Business Profile locations, reviews, review replies, profile updates, media metadata, post data, and access tokens/refresh tokens needed to sync and act on your instructions.
- Technical and usage data — log data, IP address, device/browser details, page and feature events, job/queue diagnostics, and security events used to operate, troubleshoot, and protect the Service.
3. How We Use Your Information
We use your information to provide and maintain the Service; authenticate users; sync external account data; generate or send requested review replies, alerts, and automation actions; process subscriptions, credits, invoices, and receipts; prevent fraud, abuse, and security incidents; comply with legal obligations; communicate product, account, and policy updates; and improve quality, reliability, and performance.
4. Google API Services
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request scopes required for product functionality, and you can revoke Google permissions in your Google account at any time.
5. Data Retention and Security
We retain personal data as long as reasonably necessary for account operation, contractual obligations, support, legal compliance, dispute resolution, and legitimate business records. Retention periods vary by data type. We implement administrative, technical, and organizational safeguards (such as access controls, encryption in transit where supported, auditing, and least-privilege practices), but no method of transmission or storage is completely secure.
6. Your Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, objection, restriction, or withdrawal of consent for certain processing. Organization admins can also manage workspace data and member access. You may disconnect integrations (including Google), but some functionality may stop working. We may need to verify your identity before fulfilling requests.
7. Contact
For privacy requests or questions, contact us using the support/contact information shown in the app or on our website. If your jurisdiction grants complaint rights, you may also contact your local data protection authority. We may update this Privacy Policy periodically and will revise the "Last updated" date when changes are posted.